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Terms & Conditions

Complete Appliance & Technology

Effective date: 11/01/2026

These Terms & Conditions describe the service-related text messaging and email communications offered by Complete Appliance & Technology (CAT).

1. Service Communications

CAT uses text messages and email to communicate with customers about requested appliance and technology repair services. Communications may include:

Appointment scheduling, confirmations, and reminders.
Technician arrival notices.
Diagnostic findings and repair status updates.
Parts availability and ordering updates.
Estimates and requests for repair authorization.
Invoices, payment reminders, and receipts.
Responses to customer questions and service follow-up.

2. Consent to Text Messages

By affirmatively opting in to CAT’s text messaging service, you agree to receive service-related messages at the mobile number you provide. Messages may be sent using automated systems.

Providing a telephone number alone does not enroll you in our text messaging service. Text messaging is optional, and consent is not a condition of purchasing services.

Your consent to service-related texts does not authorize promotional text messages. We will obtain separate consent for promotional texting where required.

3. Message Frequency and Charges

Message frequency varies based on your appointments, repair progress, and communications with us.

Message and data rates may apply. Contact your wireless provider for information about your messaging plan and charges.

4. Opting Out

Reply STOP to any CAT text message to unsubscribe from text messaging.

You may also request that we stop texting by contacting us at [Business phone number] or [Business email address]. We will honor other reasonable methods of withdrawing consent.

After opting out, you may receive one final message confirming your request. No further text messages will be sent unless you provide new consent.

Opting out of text messaging does not cancel an appointment, repair authorization, or payment obligation. Contact us to arrange another method of communication.

5. Help and Customer Support

Reply HELP for assistance, or contact us directly:

Phone: [Business phone number]

Email: [Business email address]

6. Email Communications

We may email you about your inquiries, appointments, estimates, repair authorizations, service updates, invoices, and payments.

If we send promotional emails, you may unsubscribe using the link in those emails. Unsubscribing from promotional emails does not stop emails necessary to manage your requested services or transactions.

7. Accurate Contact Information

Please provide accurate contact information and notify us if your telephone number or email address changes. Only enroll a mobile number that you own or are authorized to use.

8. Message Delivery

Text messages and emails may be delayed or fail to arrive because of network conditions, carrier restrictions, device settings, or other technical issues. Wireless carriers are not responsible for delayed or undelivered messages.

If you have not received an expected update or need to confirm an appointment or repair decision, please contact us directly.

9. Repair Authorizations

Receiving a message or providing consent to communications does not, by itself, authorize a repair or create a payment obligation. Repair scope, pricing, authorization, payment terms, and any applicable warranty will be addressed in the estimate, work order, invoice, or separate service agreement.

10. Privacy

Our Privacy Policy explains how we collect, use, protect, and share customer information, including mobile numbers and messaging consent records.

View our Privacy Policy:

Please do not send payment card numbers, passwords, Social Security numbers, or other sensitive information by text message or email.

11. Updates to These Terms

We may update these terms as our communication practices change. The current version will be posted on this page with an updated effective date. Any additional consent required for a change in messaging practices will be obtained separately.

12. Contact Information

Complete Appliance & Technology

Legal business name: [Full registered business name, if different]

Website: CompleteApplianceTech.com

Phone: [Business phone number]

Email: [Business email address]

Mailing address: [Business mailing address] text here

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Terms & Conditions

About us